Welcome to KevsKrafts. I am honored that you are interested in my woodworking items. If you have any question at all, feel free to contact me.
Custom / Personalized Order Request MUST be discussed BEFORE you purchase to be sure we can agree on design work and Additional pricing.. Also NO RETURNS, or REFUNDS on Custom / Personalized Items.
I try to ship items within two business days. I ship most items via USPS First Class Mail for both quick delivery and careful handling of the package. I usually ship the larger and heavier items by USPS Priority - I insure the most expensive items, at my cost.
INTERNATIONAL CUSTOMERS PLEASE READ:
Any orders shipped out of the U.S. can be subject to import customs duties, taxes and brokerage fees which are payable by the recipient (customer) on delivery. Unfortunately, I can't tell in advance what these charges will be as they are established by your own country's customs department.
Customs duty on imports to the UK are determined by the value (purchase price) of the merchandise and its import tax classification and could be as high as 30% of the total invoice value. Most goods arriving in the UK from outside of the EU are subject to any or all of the following imports charges:
* Customs Duty (Import Duty)
* Excise Duty
* Import VAT (Value Added Tax)
* Brokerage and/or Processing Surcharges
You are responsible and legally obliged to pay any and all import duties, taxes and/or brokerage charges that are incurred on the package you receive. It is your full responsibility to verify the customs, duties charges and procedures prior to placing your order. You can find more details on these duties and taxes from your country's Revenue Website. In the UK it is at the official HM Revenue and Customs Website.
I want you to be 100 % satisfied. If you receive an item that is not what you expected, you may return it for a full refund if postmarked within seven (7) days after date of tracking number saying item was delivered, excluding the shipping charges both ways.
Damaged Items:
For products that arrive damaged or disassembled I require that the buyer send me a picture of the damaged product as well as the damaged packaging within 72 hours. This is necessary for claim purposes with the Post Office as well as for a replacement. After this information is received I will send out a replacement as soon as possible.
Custom / personalized items to be paid in full at time of order with no refunds / returns, with the exception of items being damaged during shipment